Mr. Luggage Service Co., Ltd.

1. Definitions

• Customer: Any individual or legal entity that enters into a contract with, or uses the luggage delivery and storage services provided by, Mr. Luggage Service Co., Ltd. (hereinafter, the “Company”).
• Delivery Location: The location designated by the customer for the handover of luggage, including but not limited to airports, hotels, or other specified sites.
• Collection Location: The location where the customer retrieves luggage after using the service, including but not limited to airports, hotels, or other designated sites.
• Online Reservation: A booking made through the Company’s website, email, or messaging applications.
• Third-Party Reservation: A booking made through the Company’s partner agencies or travel platforms.
• Booking Date: The date on which the customer places the service order.
• Delivery Time: The specific time agreed by the Company for luggage collection or delivery between airport and hotel.
• Messaging Applications: Including but not limited to Line, WhatsApp, KakaoTalk, WeChat, or similar platforms.

2. Scope of Service

The Company provides services strictly limited to luggage collection, storage, and transportation.

3. Service Conditions

3.1 Booking and Reservation System

• 3.1.1 Customers may make reservations through the Company’s booking system, email, or messaging applications.
• 3.1.2 A reservation becomes effective only when the customer agrees to these Terms and receives a confirmation via email or messaging app from the Company, or after properly labeling luggage with the Company’s service form.
• 3.1.3 The Company reserves the right to reject any booking at its sole discretion and will notify the customer via email or messaging app.
• 3.1.4 The Company may cancel confirmed reservations due to force majeure events to ensure safety and operational necessity, in accordance with Article 11.

3.2 Service Fees

Service fees follow the most recent price list announced on the Company’s official website and take effect upon booking confirmation. Promotional prices may differ and shall prevail if communicated via email or messaging applications. The Company reserves the right to modify prices at any time; confirmed bookings will not be affected.

3.3 Delivery Notifications

Upon delivery to the designated destination, the Company will notify the customer via tracking system, email, or messaging application. If the customer requests SMS or phone contact to handle delivery issues, additional fees may apply.

3.4 Applicability and Amendments

These Terms apply to all luggage delivery services provided by the Company, regardless of whether booked online. Amendments take effect upon publication on the Company’s website and apply to future bookings only; existing reservations remain governed by the version in effect at the time of booking.

3.5 Cancellations and Refunds

• 3.5.1 Cancellations made before 18:00 (local time) on the day prior to service are eligible for a full refund.
• 3.5.2 Late cancellations, same-day cancellations, failure to hand over in accordance with the process, or no-shows will be deemed as services rendered — no refunds or compensation will be issued.
• 3.5.3 Cancellations must be requested via the original booking channel (Company website, email, or messaging app). Reservations made via third-party platforms are subject to that platform’s policies.
• 3.5.4 Refunds will be processed via the original payment method within 7–14 business days; for third-party bookings, the platform’s refund rules apply.

3.6 Service Compliance and No-Show

• 3.6.1 Customers shall complete the handover per instructions (e.g., hand over luggage before the deadline at the designated counter/location, affix labels and confirm details, keep phone reachable, and present order number and identification).
• 3.6.2 If handover fails or is delayed due to customer’s failure to follow the process, incorrect/incomplete information, or absence at the agreed time/location, it shall be treated as a no-show, with no refund or compensation.

4. Contract Validity

Bookings made via the Company’s website (www.mrluggagetw.com), Company counters, or partner hotels constitute an offer. The transportation contract takes effect only upon the Company’s acceptance.

Baggage Transportation Terms

1. Acceptance and Inspection

• 1.1 Security Check: The Company may perform reasonable safety inspections upon receiving luggage to detect hazardous or prohibited items. The customer may be requested to open luggage for inspection. Refusal constitutes rejection of these Terms, and the Company may decline transport.
• 1.2 Closure and Locking: Luggage must be properly closed and locked; the Company is not liable for loss or damage caused by improper closure.
• 1.3 Size/Weight/Condition: If luggage size, weight, or condition differs from the booking, or the customer refuses necessary documentation (including pre-existing damage records), the Company may refuse transport.

2. Customer Information and Orders

• 2.1 Only luggage bearing a valid order number and customer information tag will be accepted; additional pieces require separate orders. Customers shall confirm the number of pieces.
• 2.2 Group bookings must submit one order per item; failure to provide valid information may result in rejection.
• 2.3 Declared Value: Luggage with a value exceeding TWD 20,000 or USD 600 per piece will not be accepted. Customers seeking higher protection should purchase personal insurance; the Company’s services do not constitute an insurance contract.

3. Liability and Compensation

• 3.1 Liability Period: The Company’s liability begins upon receipt of luggage and ends upon delivery to the agreed collection point. Risks during hotel storage are borne by the hotel and the customer.
• 3.2 Force Majeure: The Company is not liable for delays or failures caused by natural disasters, wars, government actions, or transportation disruptions.
• 3.3 Claims Process: Customers must promptly notify the Company and submit a claim form upon discovering damage. Processing may take 15–30 business days, depending on the insurer or handler.
• 3.4 Weight Restriction: The Company assumes no responsibility for items exceeding 25 kg per piece and may refuse transportation.

4. Loss, Damage, or Delay

• 4.1 Claims must be filed within 2 hours of receipt with supporting evidence. Late claims are deemed invalid.
• 4.2 The maximum compensation is TWD 20,000 or USD 600, whichever is lower.
• 4.3 For delays caused by the Company’s negligence, liability is limited to direct and reasonable damages up to the same cap; indirect or consequential damages (e.g., trip cancellations, transportation/accommodation costs, ticket losses, business losses) are excluded.
• 4.4 If the customer must depart due to delay, the Company will courier the luggage at its own expense to the designated address but will not assume any other costs or liabilities.

5. Exclusions of Liability

• 5.1 The Company is not liable for any direct or indirect loss or damage involving valuables or sensitive items, including but not limited to cash, securities, travel documents, passports, jewelry, precious metals, gemstones, antiques, artworks, luxury watches, computers (including laptops/tablets), cameras, lenses, photography equipment, mobile phones and accessories, storage devices, fragile or perishable goods — even if packed inside the luggage.
• 5.2 The customer bears full responsibility for prohibited or hazardous items and any resulting penalties or damages.

6. Limitation of Liability

• 6.1 Compensation shall not exceed the actual value of the affected item and is capped at TWD 20,000 or USD 600 per piece.
• 6.2 The Company is not liable for indirect, special, or consequential damages, including but not limited to loss of reputation, trip disruption, or ticket-related costs.

7. Additional Notes

• 7.1 Prohibited Items: Weapons, ammunition, explosives, corrosives, flammables, or other hazardous materials are not accepted; the Company reserves the right to refuse transport.
• 7.2 Overtime Storage: Luggage held beyond the agreed storage period will incur additional fees as published by the Company.
• 7.3 Empty Trip Fee: TWD 350 will be charged per additional pickup or delivery caused by incorrect booking details or at the customer’s request.

8. Customer Responsibilities

• 8.1 Provide accurate personal and luggage information to facilitate proper handling.
• 8.2 Comply with applicable laws and regulations; do not ship prohibited or illegal items.
• 8.3 Report service dissatisfaction promptly to enable timely resolution.
• 8.4 Ensure luggage is properly packed and sealed to reduce risk of damage.

9. Revisions

• 9.1 The Company reserves the right to amend these transportation terms at any time. Revisions will be published on the Company’s website and will apply to new orders from the date of publication. Existing bookings remain subject to the terms in effect when made.

10. Dispute Resolution

• 10.1 Amicable Negotiation: The parties shall first attempt to resolve disputes amicably.
• 10.2 Jurisdiction: If unresolved, the Taipei District Court of Taiwan shall have jurisdiction in the first instance.

11. Force Majeure

• 11.1 Force Majeure Events: Including but not limited to natural disasters, war, government actions, terrorism, strikes or labor disputes, traffic controls, or embargoes; the Company is not liable for delays, cancellations, or losses arising therefrom.
• 11.2 Service Disruption: If services are disrupted due to force majeure, the Company will make reasonable efforts to notify and assist but shall not be liable for resulting damages.

12. Miscellaneous

• 12.1 Entire Agreement: These Terms constitute the entire agreement between the parties regarding luggage transportation and supersede all prior written or oral agreements.
• 12.2 Severability: If any provision is held invalid or unenforceable by a court, the remaining provisions remain in full force and effect.
• 12.3 Language: In the event of any inconsistency between language versions, the Chinese version shall prevail.

13. Effectiveness and Acceptance

• 13.1 Effective Date: These Terms take effect when the customer uses the Company’s services or makes an online reservation.
• 13.2 Acceptance: By using the Company’s services or completing a reservation, the customer agrees to be bound by all Terms herein.

14. Language Version

• 14.1 In case of any inconsistency between language versions, the Traditional Chinese version shall govern.

Last Updated: 2025-08-26 20:00 (UTC+8)