Mr. Luggage Services Ltd.

Terms and Conditions

1. Definitions

Customer: Refers to any individual or legal entity that enters into a contract with Mr. Luggage Services Ltd. (hereinafter referred to as "the Company") or uses its luggage transport and storage services.
Delivery Location: The location designated by the customer for the delivery of luggage, including but not limited to airports, hotels, or other specified locations.
Pickup Location: The location where the customer retrieves luggage after using the service, including but not limited to airports, hotels, or other specified locations.
Online Booking: Refers to bookings made through the Company's website online booking system or via email, chat applications.
Third-Party Booking: Refers to bookings made through the Company's partners or travel agencies.
Booking Date: Refers to the date on which the service is ordered.
Luggage Dispatch Time: Refers to the specific time agreed upon by the Company for sending luggage from the airport or hotel.
Chat Applications: Includes but is not limited to Line, Whatsapp, Kakao Talk, Wechat, or any similar applications or platforms.

2. Scope of Services

The services provided by the Company are limited to the pickup, storage, and transportation of luggage.

3. Service Conditions

3.1 Customer Booking and Booking System

3.1.1 Customers may make service bookings via the Company’s booking system or contact the Company via email and communication software.
3.1.2 A booking is effective only upon acceptance of these terms and conditions and confirmation by the Company through email or chat application, or after the luggage has been marked using a completed carrier form.
3.1.3 The Company reserves the right to refuse any online booking. In case of refusal, the Company will notify the customer via email or communication software.
3.1.4 Although the Company does not intend to cancel customer bookings, force majeure factors may affect the Company's operations. To ensure the safety of customer luggage, the Company reserves the right to cancel bookings.

3.2 Service Pricing

The service prices of the Company are listed in the price list on the website and are effective upon confirmation of the booking. During promotional periods, prices may differ from the price list. The Company will confirm the final price via email or communication software. The Company reserves the right to change prices at any time, but confirmed bookings will not be affected.

3.3 Luggage Delivery Notification

When luggage reaches the delivery location, the Company will notify the customer via tracking system, email, or communication software. If the customer requests SMS or telephone contact to resolve luggage transport issues, additional charges will apply.

3.4 Applicability of Terms and Conditions

These terms and conditions apply to all luggage transportation services provided by the Company, regardless of whether the transport contract is entered into via online booking.

3.5 Effective Date of Terms

The rates, charges, rules, and terms for luggage transport become effective from the date the transport contract is signed. All published rates, charges, rules, and service conditions are subject to change without notice. The Company reserves the right to modify the terms and conditions, with revised terms published on the website and taking effect immediately.

4. Contractual Validity

4.1 Bookings made through the Company’s website ( www.mrluggagetw.com ), at the Company’s locations, or at hotels are considered offers. The transport contract becomes effective only upon acceptance by the Company.

Transport Terms

1. Luggage Acceptance and Inspection

1.1 Customer Luggage Inspection: Upon delivery of luggage, the Company has the right to inspect for potential explosives or illegal items. If the inspection reveals potential explosives or illegal items, the Company has the right to request the customer to open the luggage for inspection. Refusal to undergo inspection is deemed as non-acceptance of the terms and conditions, and the Company reserves the right to refuse transportation of such luggage.
1.2 Luggage Closure and Locking: Luggage must be properly closed and locked before processing. The Company is not liable for any loss or damage if the luggage is not properly closed and locked.
1.3 Size and Record Inspection: If the luggage size does not meet the order requirements, or if the customer disagrees with the recording method or luggage damage record, the Company reserves the right to refuse transportation of the luggage.

2. Customer Information and Orders

2.1 Luggage Marking: Only luggage with order numbers and customer information will be transported. Other luggage requires a separate order. Customers should confirm the quantity of luggage to be transported.
2.2 Group Orders: Each order for group travel must be filled out separately. The Company reserves the right to refuse to accept orders if valid information is not provided.
2.3 Luggage Value: Luggage with a value exceeding NT$20,000 or US$600 per item cannot be transported. Customers may choose to purchase additional insurance.

3. Liability and Compensation

3.1 Scope of Liability: The Company is responsible for the safety of the luggage. In cases where transportation is not possible due to uncontrollable events (such as natural disasters or war), the customer may not request a refund unless the Company is at fault.
3.2 Commencement and Termination of Liability: The transportation liability starts when the Company receives the luggage and ends upon delivery. The Company is not responsible for any loss during the hotel storage period.
3.3 Damage Claims: If damage is discovered after delivery, it must be reported to the Company immediately, and a claim form must be completed. Insurance claim processing time is 15-30 business days.
3.4 Weight Limit: The Company is not liable for luggage weighing more than 25 kilograms per item.

4. Liability for Loss, Damage, or Delay

4.1 Liability Situation: Includes loss, damage, and delay of luggage. The Company is responsible for loss or damage due to negligence.
4.2 Lost Luggage Report and Compensation: The maximum compensation amount for each piece of luggage is NT$20,000 or US$600.
4.3 Damaged Luggage Report and Compensation: Damage must be reported to the Company within 2 hours. If the time limit is exceeded, the Company reserves the right to refuse compensation.

5. Exclusions from Liability

5.1 Excluded Items: The Company is not responsible for specific items, including but not limited to precious metals, valuables, securities, documents, tickets, etc. The Company is exempt from liability for losses due to natural disasters, war, etc.
5.2 Illegal Items: The Company is not responsible for the storage of illegal items or any penalties resulting from such items.

6. Limitation of Liability

6.1 Actual Value Liability: The Company is liable for the actual value of lost or damaged luggage, up to a maximum of NT$20,000 or US$600 per item.
6.2 Indirect Loss Liability: The Company does not assume liability for indirect losses, with liability limited to the claim amount.
6.3 Special Loss Liability: The Company is not liable for indirect, special, or consequential losses.

7. Other Considerations

7.1 Prohibited Items: Customers are not allowed to carry prohibited items such as weapons or hazardous materials. The Company reserves the right to refuse carriage.
7.2 Overdue Fees: Luggage exceeding the storage period will incur overdue fees.
7.3 Claim Deadline: Claims must be made within 2 hours of retrieving the luggage; otherwise, they will not be accepted.

8. Customer Responsibilities

8.1 Providing Accurate Information: Customers must provide accurate personal information and detailed luggage information to ensure proper handling of transportation by the Company.
8.2 Compliance with Legal Regulations: Customers must comply with all relevant laws and regulations and must not transport prohibited or illegal items.
8.3 Handling Complaints: If customers are dissatisfied with the service, they should notify the Company promptly to facilitate quick resolution of the issue.
8.4 Ensuring Luggage Security: Customers must ensure that luggage meets transportation requirements and is properly packaged to reduce the risk of damage.

9. Amendment of Terms

9.1 Revision of Terms: The Company reserves the right to amend the transport terms at any time. Revised terms will be published on the website. Terms applicable on the date of booking will take precedence; customers should regularly check for updates.

10. Dispute Resolution

10.1 Amicable Negotiation: Any disputes arising from this agreement should first be resolved through amicable negotiation between the parties.
10.2 Court Jurisdiction: If negotiation fails, disputes should be submitted to a court with jurisdiction for resolution.

11. Force Majeure

11.1 Force Majeure Events: The Company shall not be liable for any failure to perform due to force majeure events, including but not limited to natural disasters, war, government actions, terrorist attacks, strikes or labor disputes, traffic restrictions, or embargoes.
11.2 Service Interruption: If a force majeure event causes service interruption, the Company will make reasonable efforts to notify customers and provide assistance, but will not be liable for any resulting losses.

12. Miscellaneous

12.1 Entire Agreement: This agreement constitutes the entire agreement between the parties regarding luggage transportation, superseding all prior written or oral agreements.
12.2 Severability: If any part of this agreement is deemed invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.

13. Effectiveness and Acceptance

13.1 Agreement Commencement: This agreement is effective from the date the customer begins using the Company's services or makes a reservation via the website.
13.2 Acceptance of Terms: By using the Company’s services or making a reservation via the website, the customer agrees to comply with all terms and conditions of this agreement.